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How WhatsApp In-Support feature will work?
WhatsApp In-App support will allow users report or raise bugs to WhatsApp support directly. It will also let users chat with the messaging platform to report any bugs. This means, once a user puts in a query in the ‘Contact Us’ chat box, they will be presented with two options – whether or not to include device information, including a device’s technical details such as model number, and other settings.
These in-app updates could direct users to a specific website or even require them to take a particular action. This feature will not be used by WhatsApp for advertising purposes.
As reported by WABetaInfo, the feature is called in-app notifications and it will be used to make new announcements on WhatsApp. Earlier WhatsApp used to announce all new updates via its official blogpost.
Currently, WhatsApp in-app support feature is only available for specific beta users as of now. It can be accessed by going into WhatsApp Settings>Help>Contact Us. In case you are unable to access this feature, then they should not worry as more activations will follow later.
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Stay tuned to know more about WhatsApp in-app support feature. Do you think these new updates will help WhatsApp gain the lost trust after the Private Policy fiasco? Write your views in the comments section.
